*In store purchases warranty information may differ
All units come with 12 months motor warranty
90-day parts warranty
7-day wear and tear parts warranty
with the exception of EGL pro Bikes
Support: online and email
See Below for more details.
*Shipping costs for warranty items are the responsibility of the customer.
Parts will be covered by Off-Road N’ Outdoors/Manufacture. From the date of invoice.
All warrantied parts will be at the discretion of Off-Road N’ Outdoors/ Manufacture.
This excludes Normal Wear parts. Normal wear parts are parts that have a limited life span that deteriorate under normal day to day use.
The Customer is Responsible for the set up and assembly of the unit. Sometimes there are certain adjustments needed in order to have the unit up and running. I.E carburetor adjustments/priming the gas line etc. for your peace of mind if you come into any issue when trying to start your product you can reach us via email, and we will be able to assist you (we may recommend a phone call or you bring your unit to a mechanic but first try us via email at Offroadnoutdoorsatv@gmail.com). Do keep in mind that we are unable to see your product in person and get hands on to fully see the issue, which may require you to bring it to a local mechanic. Any charges acquired by outside mechanics is the customers responsibility. Our online or phone support is only able to assist via online or telephone. The buyer is responsible for all and any repairs.
All Engines are warranted to be free from defects for 6 months from the date of purchase.
Here is a list of covered components. (models vary if your part is not listed here email us and we will let you know.)
-Carburetors, pistons, seals, camshafts, lifters, valves, valve springs, lifters, rods, engine case and crankcase, heads, fly wheel, oil pump, etc.
What is not covered:
Spark plugs, filters, hoses, wires, clamps, exhausts, plastics, batteries, tires, racks, grips, decals, light bulbs etc. (if you are unsure and your part is not listed contact us and support will be happy to let you know!)
Parts that are designed to last the life of the vehicle are warrantied free from defects for a period of 6 months from the date of your invoice.
Here is the list of parts covered since vehicles vary your part maybe covered but not listed. (if you are unsure if you part is covered reach out and we will let you know!)
Frame, Racks, seat belts, mirrors, horns, handle bars, steering wheels, gear box, axels, swing arms, exhaust system, gauges, rims, shifter, tie rods, brake handles, etc.
Parts not covered:
Plastics, fenders, (however your plastics are covered if they arrive in shipping cracked (If the crate is not damaged, if you sign for a damaged crate we cannot cover plastics), please take pictures and contact us right away) light bulbs, tires, tubes, seat cushions (if they arrive damage we can cover this but must show us via picture still in crate) Paint is not covered, glass, shocks, bushings, ball joints, light bulbs. Weather the part is covered or not it is at the discretion of the manufacturer or Off-Road N’ Outdoors Inc.
Normal wear Parts:
Normal wear parts or wear and tear parts are parts that have a limited life span that deteriorate during use or over time. However; there is a 7-day grace period for these parts to assure all parts are free from defect. Batteries are not warrantied, it is recommended you use a trickle charger to increase the life of battery. These parts include brake pads break lines, light bulbs, chains, hoses, oil filters, air filters, drive belts, grips, shocks, clutch wear parts, glass items only covered if damaged in crate, fuel filters, seat cover. If your part is not listed reach out to us and we will let you know. Batteries are not covered.
It is the customers responsibility to pay the shipping for parts even if the part itself is covered under warranty (no exceptions).
All SALES ARE FINAL. you are covered under warranty, your warranty will cover parts needed if any. Please inspect your freight for damage at time of delivery. If refused delivery Customer is responsible for return shipping, original shipping will costs will be non refundable No exceptions. the return must be in brand new un used condition with original packaging for resale
There will be a 25% restocking fee.
All refused items on delivery will be charged a 25% restocking fee.
return policy does not apply to vehicles that have had alterations, abuse, negligence, accidents or have not received proper maintenance.
Bikes, ATV, all units not receiving proper maintenance and built incorrectly result in a voided warranty. these are motor vehicles they are to be assembled by a professional mechanic.
All order cancellation will be charged a 5% fee if your order has been processed. if it has not been processed there will be no fee to you. If your item has already been shipped it can not be canceled it will have to be charged as a return.
Batteries are not included in any warranty
Labor is not included in any purchase/ warranty
Warranties are for parts only and do not include shipping. (shipping will be paid by customer)
Off-Road N’ Outdoors will not be liable for any costs/ down time/ lost wages/ maintenance fees that occur or any other damages or inability to use product.
Back ordered parts are out of our control and will be shipped as soon as possible.
Modifying the product voids warranty. Example: removing muffler, motor upgrades. Etc. before you add additional upgrades to product feel free to ask if it will void your warranty or not.